Friday, 26 September 2014

Tips to be the Top Performing Retail Employee

My first job out of college was in retail, and it was a humbling experience for me. As a confident new grad with my fancy bachelor’s degree, I didn’t expect to find myself folding sweaters full-time. But I ended up gaining a lot of skills during my time in the retail world. I uncovered the abilities that I needed to succeed in my role as a front-line retail worker, which are valuable to any occupation and position. Whether you’re a student going back to school and looking for a part-time or seasonal retail job, or you’re already a retail employee trying to get promoted, these are the essential habits of top-performing retail employees.

Keep on top of product knowledge
If there’s one skill you need in retail, it’s a thorough understanding of product knowledge. How can you sell something you know nothing about? Remembering products, their materials, qualities, store availability, alternative products and complementary products is essential. Many sales associates are assigned to a section, division or type of product. Study the products you sell. This not only makes your job easier, but it boosts confidence with customers who ask you for help. It bodes well with management, too. If you can market your products well, it says that you are knowledgeable and hold yourself accountable.

Use your tech savviness
We are no longer in the Stone Age. Today the average retail worker is equipped with many tools, from walkie-talkies to the point-of-sale system to the inventory software program. Learning these technologies makes you both an efficient employee and a well-rounded one. You present yourself as reliable for a variety of tasks, from ringing up customers to assisting the store manager with inventory management. What is the best way to get promoted? Go above and beyond to learn all the tools.

Keep track of the schedule
It’s foolish for a student or working professional to not keep a calendar of deadlines and top priorities. The retail employee would be careless to ignore store events and company announcements such as the introduction of new products, inventory deliveries and layout changes. You may not be involved in all of the store changes, but you want to be aware of them. Knowing what happens around your store allows you to understand where products are or have moved to, what promotions are happening or have expired, the stock levels for various items and when to expect new inventory. Tracking store happenings makes it easier to know your priorities as well as serve your customers.

Read and also react to consumer behavior 
Body gestures , words and phrases and also tone of voice are typical indicators of exactly what your customers are contemplating . If you can discover these types of clues you can know your visitors . You’ll know which of them don’t want to be assisted or which don’t mind guidance when offered . You‘ll have the ability to identify which can be upsold and also which can’t . Look at your customers’ body gestures and also pay attention to the tone of their voice whenever they communicate with you . Attention to body gestures can also restrict a situation from escalating . 

Maintain appearances 
I’m not simply referring to appropriate attire and also hygiene . It’s about serving that consumer who insists that you verify the inventory for an out-of-season item . If there’s {one thing|something} a customer can’t forgive , it’s inadequate customer service . Even if you realize that a color is no longer in stock , or if perhaps you’re positive that store policies state no refunds without a sales receipt , you still want to search through the motions as if you’re likely to check the stock room or even confirm the policy with the retail supervisor . In the event that a customer doesn’t see you are taking action on a request chances are they assume you don’t care . So put your perspective away and replace it with a smile . If you can get customers over , you can win additional points on your current evaluation .

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